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Delivering Customer Service via the Contact Center and the Web: Covering All Points of Attack

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"Delivering Customer Service via the Contact Center and the Web: Covering All Points of Attack"

Find out how you can achieve Best-in-Class results. Access Your Complimentary Copy Today. This $399 Value Offer Expires 11/27/2009.

  • Cut Total Support Costs
  • Boost First-Call Resolution
  • Use Efficient Resolution Channels
Customer service delivery is no longer limited to the contact center or to field service. As the availability of product and service information on the Internet grows, both the providers and receivers of service have larger networks through which to communicate, interact and transact.

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