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All About ROI Is the practical, information packed publication devoted to helping online merchants, catalogers, retailers and brand marketers tackle industry challenges and discover the opportunities to grow their business in new and profitable ways with solid, how-to information on e-mail marketing, prospecting, social media and much more!

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c_tipp21 Receive Your Complimentary On-Premise CRM Comparison Guide NOW! Learn more from this guide about the major players in the CRM market so you can quickly and easily compare the features and costs of each. If your business needs the flexibility offered by an in-house CRM system, your first step should be to research offerings from some of the industry's biggest vendors. Find out how different solutions address different features, how much you can expect to pay and what kind of technology infrastructure you need in place. This guide compares solutions from vendors such as Microsoft, SugarCRM, SAP and Infor.

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c_sb06 Receive Your Complimentary White Paper NOW: The New Approach to Protect Against Evolving Malware. Managing and protecting against endpoint security threats continues to get more difficult for most organizations regardless of their size. Malware of all types are becoming more virulent, their authors are becoming better at getting around current defenses, and the profits generated by malware are funding new and more dangerous threats. Traditional approaches just don't work as well as they used to. This Osterman Research white paper examines why older, traditional antivirus approaches don't work and why a new approach to endpoint security is required to better protect your users, your data and your long-term viability as a company from malicious threats.

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c_inco01 Receive Your Complimentary White Paper NOW! The Work-at-Home Agent Model for Improved Customer Loyalty. The benefits of the home-based model are compelling. From cost efficiency to disaster recovery to reduced attrition, the established trend of the homebased model resonates with many of us. But why are these benefits so worthwhile? Because within these benefits is an even more valuable outcome.

This paper discusses options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs and stronger business continuity.
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